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Returns and Refunds Policy Information

BILLING

All customers placing orders through website will be charged at the time of purchase.  FilamentDirect.com accepts Visa, MasterCard, American Express, Discover, and PayPal.  We will also accept Purchase Order customers.  To begin a PO relationship with FilamentDirect.com email sales@filamentdirect.com to setup an account.

DELIVERY

Most orders ship within 24 hours but come from distributed fulfillment centers.  Our standard delivery time is 5-7 days from shipment.  Expedited services are avaialbe at an extra cost.  Some large orders with varied product types will come from different fulfillment centers resulting in separate packages.  Please contact a customer service representative if you have further needs or questions.

PERFECT PRINT GUARANTEE

FilamentDirect.com offers a perfect print guarantee.  This means that if you feel our filament is to blame for a messed up print we will replace the filament free of charge*!  *Orders larger than 5 rolls are not accepted under this guarantee and it is recommended you test a roll on your printer before opening all rolls on a large order (up to 5 rolls are covered).

REFUND POLICY

All Products may be returned for a full refund at customers expense within 30 days as long as they are sealed and unopened.  The refund will be applied to your payment method of choice within 14 days of FilamentDirect.com receiving the returned items.

INITIATING REFUND OR RETURN

Click here to begin a refund or return.  Include order name and number.